Triage your inbox
Surface the 5 Intercom conversations that need a human reply right now.
AI in Intercom
AI in Intercom — every model, no per-resolution fee
Intercom with Krater
Use GPT-5, Claude Opus, and 350+ AI models with Intercom. Triage conversations, draft replies, summarize threads, and write macros from $20/mo — a real Intercom Fin alternative.
Krater pricing · AI model directory · Dropbox integration
Intercom Fin limitations
- Fin charges $0.99 per resolution on top of Intercom seat fees from $29/seat/month
- Costs scale with conversation volume — unpredictable monthly bills
- Locked to Intercom’s curated models — no full GPT-5 or Claude Opus
- No image generation — no Midjourney, Flux, or Nano Banana
Krater
- 350+ AI models (GPT-5, Claude Opus 4, Gemini 3 Pro, Grok, DeepSeek)
- Image, video, voice, and document tools included
- Cross-app workflows, connect 300+ other apps
- Per-account pricing, not per-seat
- Plans from $20/month
Actions
Draft a customer reply
A polite, on-brand reply to any conversation — matched to the customer’s tone.
Summarize a conversation
A 5-bullet recap of any Intercom thread, with the next action.
Spot escalation risk
Detect conversations at risk of churn and suggest a save move.
Write a saved reply
Generate Intercom macros / saved replies from past conversations and your tone.
Tag and assign
Suggest tags, teammates, and priority for new Intercom conversations.
Generate a support digest
Weekly Intercom summary: volume, top issues, response time, CSAT trend.
Translate replies
Reply to any Intercom conversation in the customer’s native language.
Starter prompts
Triage my inbox
Look at my Intercom inbox <name> and surface the 5 conversations that need a human reply now.
Draft a reply
Draft a polite Intercom reply for conversation <id> matched to the customer’s tone.
Summarize this thread
Summarize Intercom conversation <id> in 5 bullets and recommend the next action.
Find at-risk customers
Find Intercom conversations at risk of churn in inbox <name> and suggest a save move.
Write a saved reply
Write an Intercom saved reply for handling <issue type> based on past conversations in our brand voice.
Tag and assign
Suggest tags, teammate, and priority for the latest 10 Intercom conversations in inbox <name>.
Support digest
Generate this week’s Intercom digest: volume, top issues, response time, CSAT trend.
Translate this reply
Translate this Intercom reply to Spanish and adapt the tone for support.
Frequently asked questions
Is Krater an Intercom Fin alternative?
Yes. Intercom Fin charges $0.99 per resolution on top of seat fees from $29/seat/month. Krater is a flat $20/month, gives you 350+ models, and works across Intercom plus 300+ other apps.
Can Krater reply to and update Intercom conversations?
Yes. Krater can reply, tag, assign, and update conversations via the Intercom API. You stay in control — nothing is sent to a customer without your approval.
Can Krater summarize long Intercom threads?
Yes. Krater can read long conversations and produce a 5-bullet recap with the customer’s issue, what’s been tried, and the next action.
Which Intercom plans does this work with?
Essential, Advanced, and Expert — anywhere the Intercom API is enabled. No Fin AI Agent or per-resolution add-on required.
Will my Intercom data be used to train AI?
No. Krater never trains on your data. Conversation and customer content is sent only for the specific request and not retained for training.
How do I connect Intercom to Krater?
Open Krater, go to /additions, search Intercom, click Connect, and complete the OAuth flow. Takes about 30 seconds.