Refund & Cancellation Policy
Refund policy All purchases are final and non refundable. This covers subscriptions and credit top ups. Right of withdrawal (EU customers) Under EU consumer protection law, you have a 14 day right ...
Refund policy
All purchases are final and non-refundable. This covers subscriptions and credit top-ups.
Right of withdrawal (EU customers)
Under EU consumer protection law, you have a 14-day right of withdrawal from digital purchases. However, by subscribing and using Krater, you expressly acknowledge that:
- Digital content delivery begins immediately upon subscription
- You waive your 14-day withdrawal right once you use any feature (including sending a single chat message)
This means: If you haven’t used the service at all within 14 days of purchase, you may request a full refund by contacting hey@krater.ai. Once you’ve used any feature, the right of withdrawal no longer applies.
Why this policy?
Unlike traditional software, AI isn’t a one-time build — every generation, every image, every response requires real-time processing that costs money the moment you use it. This policy keeps subscription prices low and the platform sustainable. We’d rather be upfront about it than hide costs in inflated pricing.
The good news: you can cancel anytime and keep full access until your billing period ends. No tricks, no hassle.
Payment disputes
If you believe a charge was made in error, contact hey@krater.ai before opening a chargeback with your bank — we investigate and respond promptly. Chargebacks initiated without prior contact may result in account suspension pending review.
Cancel your subscription
You can cancel anytime, right inside the app:
- Open Settings (your profile, or
⌘,) - Go to the Plan tab
- Click Cancel subscription under your current plan card
- Pick a reason, confirm, and leave a line of feedback — done
Depending on your reason, we may offer an alternative before you confirm — like pausing billing for 2 months, 20% off your next 3 months, or switching to a lower plan at your next renewal.
What happens when you cancel
- Your subscription won’t renew — no further charges
- You keep full access until your current billing period ends
- Your monthly credits remain usable until that date
- Purchased top-up credits never expire — they’re still on your account if you come back
- A banner on the Plan tab shows your end date with a Resume Subscription button — one click undoes the cancellation
- You can re-subscribe anytime
Your account, chats and files stay where they are — only the paid features turn off at the period end.
On a team? Billing is managed by the team owner or admin, so members don’t have a subscription to cancel themselves.
Update your card or download invoices
On the same Plan tab, click Manage plan to open the Stripe billing portal for payment methods, billing details and invoice history. Cancellation itself always happens in-app.
Need help?
Contact us at hey@krater.ai with any questions about billing or your account — a real human, often a founder, replies within 24 hours.