How to Delete Your Intercom Workspace (Permanently)
Step-by-step: delete an Intercom workspace the right way - cancel billing first, export your contacts and conversations, then remove the workspace permanently.
How to delete your Intercom workspace
- Cancel the subscription first: Settings > Subscription > Manage plan > cancel (billing admin).
- Go to Settings > Workspace settings > General.
- Use Delete workspace and confirm.
- Some enterprise contracts require a support ticket - Intercom support processes the deletion from the admin email.
Removing your own teammate profile is different from deleting the workspace - teammates leave via Settings > Teammates.
Before you delete
- Export contacts, conversations and help center articles - they are gone after deletion.
- Disconnect integrations (Stripe, Slack, data warehouse) so no system keeps pushing data.
- End Fin AI resolution billing by cancelling the plan; deleting the workspace without cancelling leaves the contract open on some plans.
What happens after you delete
Deletion removes the workspace, inbox history, contacts and help center. Customer data is purged under Intercom's retention schedule.
Deleting removes the workspace; it does not get you a refund for the current billing period. If you are leaving because of the price, there is a cheaper way to keep the same capability.
Leaving because of the price?
If Intercom's per-seat plus per-resolution billing was the problem, Krater gives you an AI agent connected to your apps plus 500+ models for a flat $20/month Pro plan - no per-resolution meter. Compare plans on our Intercom pricing breakdown.
More guides: how to cancel Intercom · Intercom pricing
FAQ
Can I recover an Intercom workspace after deleting it?
No. Deletion is permanent - the workspace, inbox history and contacts are removed and cannot be restored.
Do I get a refund when I delete the workspace?
Deleting the workspace does not trigger a refund. Cancel the subscription first and check Intercom's refund policy.
Is deleting the same as cancelling?
No. Cancelling stops future billing but keeps the workspace and data. Deleting removes everything. Cancel first, export your data, then delete.
Last verified October 2026. Official source: intercom.com.