How to Cancel HeyGen
Sign in at heygen.com, open your profile > Settings > Billing, select your plan and choose Cancel. Paid features stay until the period ends. Steps for every platform, refund rules and what to use instead.
On the web (heygen.com)
- Sign in at heygen.com.
- Open your profile menu > Settings > Billing.
- Select the active plan > Cancel subscription and confirm.
What happens after you cancel
- Paid features and remaining credits run until the billing period ends.
- Videos you already created stay in your library.
- New exports fall back to free-plan limits, including watermarking.
Refund policy
HeyGen does not generally refund partial periods. For an unwanted renewal, contact support quickly - refunds after heavy use are unlikely.
The gotchas that trip people up
- No billing section in settings You may be on a team seat managed by an admin, or on a free account. Check who owns the workspace.
Why people actually cancel
Three reasons come up over and over in the threads complaining about this:
- Subscription fatigue. You are paying for HeyGen plus one or two other AI tools and the bills stack up past $60 a month.
- A new model came out somewhere else. A new release lands at another lab and your HeyGen sub only buys you one tool.
- You barely used the paid tier. The free or occasional-use path covers what you actually needed.
If that is why you are leaving
If the reason is cost or juggling, the answer is not another single-tool subscription, it is consolidation. Krater Pro is $20 a month and includes AI video with Veo, Kling and more inside Krater alongside 500+ models, plus image and video generation, voice mode and document work in one workspace. Browse the full model list. Teams get 5 seats on Max for $119 flat instead of per-seat billing.
A free plan remains with limited, watermarked video generation.
More guides: cancel ChatGPT, cancel Claude, cancel Gemini, cancel Grok, cancel Perplexity, cancel Midjourney, see how to delete the account, or every cancel guide.
FAQ
How do I cancel HeyGen? Sign in at heygen.com, open your profile > Settings > Billing, select your plan and choose Cancel. Paid features stay until the period ends.
Will I get a refund after cancelling HeyGen? HeyGen does not generally refund partial periods. For an unwanted renewal, contact support quickly - refunds after heavy use are unlikely.
Does deleting my HeyGen account cancel the subscription? No. Account deletion and billing are separate - cancel the subscription first, then delete if you want to.
Can I keep using HeyGen for free? A free plan remains with limited, watermarked video generation.
Steps checked October 2026 on heygen.com and the relevant app store subscription settings.